High trust and low trust organizations
| Low trust | High trust |
|---|---|
| Focus on accountability | Focus on learning |
| Doesn’t require alignment or context | Requires alignment and lots of context |
| Command and control | Autonomy and alignment |
| Scary to reveal problems, risk. | Eager to explore problems, risks |
| Leaders get poor information. | Leaders get good information. |
| Focus on commitments. Changes require lots of scrutiny and explanation. | Focus on estimates, update as you get new information. Changes are inexpensive. |
| Fatalism | Optimism |
| Low retention | High retention |
| Individual performance | Team performance |
| Leaders focus on activities | Leaders focus on outcomes |
| Functions blame each other for problems | Functions (product, eng, design) work together, share problems |
| People that raise problems are criticized | People that raise problems are praised |
| People with a high tolerance for conflict speak up. | People who can contribute speak up |
Thank yous
Image by Lisa Caroselli from Pixabay
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