Reliability is all stick, no carrot
I had a great conversation recently with Katie Wilde about the reliability space. (You can see or hear the conversation here). She made a…
Your team may need a Hero Rotation
You’re working on a complicated engineering problem. An urgent Slack question catches your attention. By the time you get back to the…
Massively multiplayer retrospectives
I wanted to share some notes on how I run remote retrospectives. These are not incident retrospectives, which I tend to run differently. But…
